From: Milton Aupperle <milton@outcastsoft.com>

Date: October 1, 2006 8:06:36 PM MDT

To: Astro_IIDC@yahoogroups.com

Subject: Re: [Astro_IIDC] Continuing Camera Woes


Hi David;


The camera is not working right. Package it up, call technical support for an RMA and tell them to send you a replacement.


I know for a fact that they have a G4 Laptop for testing in Germany, so they should be able to prove that this is a real problem.


HTH..


Milton J. Aupperle

President

ASC - Aupperle Services and Contracting

Mac Software (Drivers, Components and Application) Specialist

#1005 - 815 14th Avenue. S.W.

Calgary Alberta Canada T2R0N5

1-(403)-229-9456

milton@outcastsoft.com

www.outcastsoft.com


On 1-Oct-06, at 7:09 PM, David Illig wrote:

There is only one way to guarantee that my DMK 21AF04 will work

on one of my Macs -- plug it into a Windows machine first.


Sometimes the camera works on my Macs, sometimes it doesn't.

If it is working and I have to unplug it for some reason it will not

re-start unless I plug it into a Windows machine, start the

Windows software, and then quit the software and disconnect

the camera and very soon connect it to a Mac.


When the camera works on the Mac I cannot say why -- there is no

consistent behaviour that would allow me to say "It works

if I do this..."


Every piece of software that I have on the Mac that can use the camera

recognizes the camera -- Astro IIDC, EvoCam, BTV Pro, QuickTime,

EquinoX -- but the camera sends only a blank white screen.


The camera behaves this way on six Macs. It isn't the FW cable --

I have tried many of them that work with other devices.


The camera always works with its included Windows software.


Ideas?


Thanks,


David