From: "David Illig" <usenet@davidillig.com>

Date: October 23, 2006 10:22:13 AM MDT

To: Astro_IIDC@yahoogroups.com

Subject: Re: The Imaging Source AF/BF Cameras


caspari_tis wrote:


Hello AstroIIDC users, 


There are issues with using the The Imaging Source AF/BF series

cameras on Mac OSX computers. We deeply regret the trouble and

discomfort this issue caused to you.


We found that the issue is caused by a firmware/DSP malfunction that

prevents the camera from waking up from low-power mode correctly and

thus lets the camera fail to deliver video images. 


We are currently testing a firmware update along with an update

utility for Mac OSX. The release of this new version is scheduled for

the end of this week. 


I will post a message in this group as soon as the update is available. 


Best regards, 


Arne Caspari


The Imaging Source Europe GmbH


Excellent! I have a new DMK 21AF04 and I've been waiting for a solution. Very good of you 

to take this problem seriously. Good support builds customer loyalty!


Thanks again, and thanks to Milton for his attention to this matter.


David