From: Milton Aupperle <milton@outcastsoft.com>

Date: October 23, 2007 4:20:21 PM MDT

To: Astro_IIDC@yahoogroups.com

Subject: Re: [Astro_IIDC] help!!!

Dear Dr Mike;

You have a camera with bad firmware. It's described in our FAQ section in the read me file and on our web site:

------START QUOTE-----------

I have a "AF" or "BF" series camera from "The Imaging Source" that does not display video on a Mac but works fine under Windows. Why??

Some models of the "The Imaging Source's" cameras have a firmware bug that prevents it from transmitting video frames on a Mac, with any Mac software or drivers. This has been addressed with a new firmware upgrade that you can get by contacting The Imaging Source at:

support(at)theimagingsource(dot)com.

Please indicate the exact model of camera that you have (i.e. DMK 21BF04, DFK 41AF02 etc.) and that you need the firmware updater for Mac OS X.

------END QUOTE-----------

They sent me four "AF" / "BF" .AS cameras in January for testing and 3 of them had this problem which had to be shipped back for replacement. Also they no longer want to send out a firmware patches that work on the Mac.

And this problem only happen on "TIS" cameras too. All of the PGR cameras and other brands work fine on the MAc / Linux / Windows.

Hope That Helps..

Milton J. Aupperle

On 23-Oct-07, at 4:08 PM, scccastro wrote:

Hi,

I just got an imaging source camera - the DFK 21AF04.AS.

I downloaded the Astro IIDc software, just to check that all is well.

I opened the camera and  software recognizes the camera [in demo mode], but all I get is 

blank white screen when I start the video and no mater what controls I alter or which slider I 

slide, it stays perfectly white!

Help!!

Dr Mike