From: Alan Friedman <alan@greatarrow.com>
Date: October 23, 2007 6:16:12 PM MDT
To: Astro_IIDC@yahoogroups.com
Subject: Re: [Astro_IIDC] IMaging Source Firmware Update for Mac
I had this problem with my 41AF02.as camera purchased a month or so back. Milton's instructions should be followed and the firmware update requested through the imaging source. I had to find a friend with a PC to run the update and then found out how few PC laptops are made with a firewire port. A quick trip to Best Buy for a board and the camera was up and running.
best,
Alan
On Oct 23, 2007, at 6:35 PM, Dr Mike Inglis wrote:
Hi All
does anyone have a copy of the firmware update for the As camera that they would be willing to email me?
along with instructions of course.
Thanks in advance.
Cheerio,
Mike
-------------------------
Dr Mike Inglis BSc MSc PhD FRAS
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On 23 Oct 2007, at 18:20:Tuesday, Milton Aupperle wrote:
Dear Dr Mike;
You have a camera with bad firmware. It's described in our FAQ section in the read me file and on our web site:
------START QUOTE-----------
I have a "AF" or "BF" series camera from "The Imaging Source" that does not display video on a Mac but works fine under Windows. Why??
Some models of the "The Imaging Source's" cameras have a firmware bug that prevents it from transmitting video frames on a Mac, with any Mac software or drivers. This has been addressed with a new firmware upgrade that you can get by contacting The Imaging Source at:
support(at)theimagingsource(dot)com.
Please indicate the exact model of camera that you have (i.e. DMK 21BF04, DFK 41AF02 etc.) and that you need the firmware updater for Mac OS X.
------END QUOTE-----------
They sent me four "AF" / "BF" .AS cameras in January for testing and 3 of them had this problem which had to be shipped back for replacement. Also they no longer want to send out a firmware patches that work on the Mac.
And this problem only happen on "TIS" cameras too. All of the PGR cameras and other brands work fine on the MAc / Linux / Windows.
Hope That Helps..
Milton J. Aupperle
On 23-Oct-07, at 4:08 PM, scccastro wrote:
Hi,
I just got an imaging source camera - the DFK 21AF04.AS.
I downloaded the Astro IIDc software, just to check that all is well.
I opened the camera and software recognizes the camera [in demo mode], but all I get is
blank white screen when I start the video and no mater what controls I alter or which slider I
slide, it stays perfectly white!
Help!!
Dr Mike