From: "Stephen W. Ramsden" <sramsden@natca.net>
Date: September 18, 2012 5:15:22 PM MDT
To: "Astro_IIDC@yahoogroups.com" <Astro_IIDC@yahoogroups.com>
Subject: Re: [Astro_IIDC] No Golden Key, No Future?
I'll be glad to give you 24 hour free support Bill.
Stephen W. Ramsden
On Sep 18, 2012, at 7:08 PM, Bill Pearce <bill@neoimagers.com> wrote:
So, I bought the software in June, and after 4 months, no more support, and I can't even reinstall it if I have a camera or Mac problem, and have to replace either one (unless i come up with another $500, that's $615 since June). I feel like the "squeeze" is on. All I would ask is that support be offered to those that have supported you. This could be at your convenience, of course. I understand that this is your liveleyhood, but I think we feel a little abandoned. I buy all my software (that I can afford), and don't give out serial numbers to anyone. I feel that if I buy software, I should be able to install it by just using a registration key assigned to me. I wouldn't expect support for future operating systems, as that would be my problem. I would at least appreciate that option.
Sorry, as I've already stated, I've been holding this in for quite a while.
Bill
On Sep 18, 2012, at 17:57, Milton Aupperle <milton@outcastsoft.com> wrote:
> The Golden Key was never intended for "Rich People". Please re-read
> the pre amble before the Golden Key on the web site.
>
> It was intended for the business, research institutes, medical
> facilities and educational customers that have purchased multiple
> licenses. I have some customers whom have 20+ licenses and have
> purchased $100,000 worth of cameras and switching to Windows again is
> a major expense and issue for them.
>
> Most of you can more or less simply switch to VMWare Windows and use
> the free software that ships with the manufacturers cameras. You can
> use the free Registax which from some of you is "superior" in every
> way as I have been told. If you buy Windows PC's, you can save a tonne
> of money over a Mac too and have more hardware options as well. Maybe
> it isn't as elegant or as stable - but there simply are not enough Mac
> users doing imaging to make it work.
>
> Lastly, I do not understand what you people expect me to do. I have
> given you 13 MAJOR Updates over 4 years including a complete re-write
> from PowerPC to x86 FOR FREE. Over the past 8 years I have invested
> $250,00 in development time and at least $20,000 in hardware for
> testing. I have ALWAYS been around for support - either on this list
> or direct e-mail - days, night or weekends and when I'm on vacation
> too. I have tapped into my RRSP retirement savings TWICE over this
> past year to keep Astro IIDC going - basically putting my retirement
> in jeopardy. I have cut my expenses to the bare bones and I'm lucky
> if I spend $10 a week on "entertainment" and shop at the cheapest
> grocery places I can to keep things afloat. But I apparently it
> doesn't matter what I do it will never be enough for some of you.
>
> Frankly, the easiest thing for me was to simply put up an HTML message
> saying it's done and shut my doors and leave you all high and dry.
> That is what most companies do when going under. I gave people notice
> so they can download the final versions (FOR FREE) and get their final
> licenses purchased and do as much as I can going forward. I frankly
> would make more money flipping burgers at McDonald's for minimum wage
> that I make off the Golden Key or Astro IIDC sales - and I wouldn't
> have the stress, sleepless nights and chronic exzema for my efforts.
>
> I'm partially sorry for the rant, but I am at the point that October
> 31 can't come along fast enough - especially judging from the spite
> full e-mails I have received.
>
> Milton Aupperle
>
> On 18-Sep-12, at 3:04 PM, Bill Pearce wrote:
>
>> Depends if your license is tied to the camera or Mac. But it really
>> doesn't matter as either could go bad before the other. I've only
>> had my version since June 1st, and Astro IIDC was recommended by a
>> member of the Lunt Solar group. Looks like I'll be in the same
>> boat. I'm on disability, so the extra $500 is not an option for me
>> (especially with one in College). Looks like I'll be going down with
>> the ship. I guess it's a good thing I've got a newer Mac. I can only
>> hope my camera and Mac hold out. This is just too sad an end for
>> all of us without unlimited funds, as I really had to scrape up the
>> initial cost.
>>
>> Feel free to flame me, but I've been holding this in since the
>> beginning of the end.
>>
>> Bill
>>
>>
>>
>>
>> On Sep 18, 2012, at 15:55, "daffyddsant" <usenet@davidillig.com>
>> wrote:
>>
>>> Will I be able to move my Astro IIDC from an old Mac to a new one
>>> without a golden key?
>>>
>>> Thanks,
>>>
>>> David
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>> ------------------------------------
>>
>> Yahoo! Groups Links
>>
>>
>>
>>
>
> Milton J. Aupperle
> President
> ASC - Aupperle Services and Contracting
> Mac Software (Drivers, Components and Application) Specialist
> #1106 - 428 Chaparral Ravine View SE.
> Calgary Alberta T2X 0N2
> 1-(403)-453-1624
> milton@outcastsoft.com
> www.outcastsoft.com
>
>
>
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>